The past month and a half has been a whirlwind of change and excitement. As most of you know by now I decided after 3 years it was time to explore options away from Telligent. I have nothing but respect for the remaining team and I truly wish them all well.
I was presented with an opportunity to join the Neighborhood America now INgage Networks team out of sunny Naples, Florida. Neighborhood America (INgage Networks) is a social media SaaS provider and I was very intrigued by their offerings. They address enterprise level challenges by offering SaaS based business services that are designed to meet needs across various scenarios B2B, B2C, B2E all while integrating and deploying off of a world-class SaaS architecture. Just as social networking was compelling to me 3 years ago the move to the “cloud” was a natural progression.
Over the past decade I have been an active part of the Interactive space. I was a part of the bubble, the scramble to monetize online via advertising & e-commerce, the rise of the digital powers (eBay, Google, Amazon.com). Then on to portals then the SEO craze and now the rise of social computing. As technology comes and goes certain truths around business remain constant. Increasing efficiency, growing revenue, Managing assets, etc…. technology truly is an enabler to meet these needs hence the billions of dollars spent each year with more dollars than ever being allocated to Social Computing initiatives.
A number of traditional organizations have made investments in social media applications and platforms. Many decisions were made… behind the firewall vs. SaaS, build vs. buy. As the dollars begin to proliferate more “experts” also came to the fore-front with the latest strategy, Interactive agencies redefined methodologies and measures for success and an entire ecosystem was created. Throughout all of this the needs of business remained constant. It is important to ensure that however a strategy is executed there are clearly defined business objectives that map back to success criteria that are ultimately measurable.
As the community toolkit market becomes commoditized over the coming year the ability to differentiate will go to those who embrace the following: Lowering total cost of ownership (TCO) while showing business value (ROI) leveraging social analytics & comparative analysis based on true data warehousing for cohort comparison as well as embracing the evolution of Social CRM led by companies like Neighborhood America. These factors will determine the next round of market leaders in the social space.
I look forward to the coming evolution of the social market for business. You are seeing signs towards the shift already underway. Social CRM is real and those that understand how to leverage social data while not overloading CRM systems will be key for marketers and businesses alike. I am very happy to continue to ride the wave of innovation. I look forward to the next 10 years… It will be a fun ride!!!!