Community Server 2008

On April 15th Telligent released Community Server 2008. Community Server is the platform that powers communities for the likes of Electronic Arts, Microsoft, Dell and the MySpace.com forums and is the platform of choice for thousands of community implementations.

In addition to the new release a new site now accompanies the release. The base URL has shifted from communityserver.org now to communityserver.com.

Community Server 2008 features some significant additions to an already robust platform.

Some of the new features include:

  • Groups/Social circles (Think micro-communities)
  • Enterprise Reporting & Analytics with the new Harvest Reporting Server
  • SharePoint integration (This is big!!!)
  • A full Web Services stack
  • Social Streams (Activity Feeds)
  • Media Galleries that can easily share content published within the community or external sources
  • Enterprise File Storage
  • Widgets, widgets and more widgets
  • OpenID support
  • As well as enhancements to the blogs and forums applications as well as a revamp of the control panel

Community Server 2008 is the best integrated social networking/community platform available. Not only from a feature and technology standpoint, but also based on Telligent’s investment in reporting and analytics.

As I have mentioned before one of the biggest barriers to implementing a social networking solution is the lack of consistent metrics. With Harvest Reporting Server we have taken a major step in providing a model to assist in the calculation of ROI around community.

Definitely give it a go. You can download the free express edition here.

OMMA & Social Networking

I recently attended the OMMA Global marketing conference in Hollywood, California. Some of the top talent from the marketing industry was there recently to discuss the current state of online marketing, media and advertising. The Event featured a number of session tracks that each followed a specific category (e.g. media, advertising, etc..) as well as an expo that featured a wide array of organizations from social networking providers to Perez Hilton.

The focus of this two day event was to discuss the latest trends and technology that can enable marketers to excel in the ever-changing media landscape. Hot topics were how to apply social networking solutions into campaigns as well as a strong emphasis on monetization of widgets.

Some very interesting data was shared during the sessions such as in 2008 the rate of consumer adoption of social networking to internet users has reached 43.5%. Meaning 43.5% of users are involved with some type of social network. The issue for marketers though is that only 5.7% of marketing spend is being applied to reach these consumers through their social networks. With consumer adoption continuing to rise it is only a matter of time before the marketing spend around social networking solutions will begin to close the gap.

The #1 reason for the difference in % is an inherent lack of standard metric consistency. The old guard of methodology based on CTR (Click-Through-Rate) is not working for defining value around Social solutions. Focus on Social Analytics means that a big step has been taken in providing consistency by focusing not on CTR but on the actual commuinty data by providing in-depth analysis of the latest trends that lead to successfully defining ROI on a given campaign initiative.

Another interesting topic that was discussed was that there is a lot of channel confusion. Meaning a number of marketers do not fully understand how to deploy social media solutions. There are a number of options. White label & SaaS Social Networking platforms, User generated content specific applications, etc… my recommendation is to find a solution that provides an integrated platform with a flexible UI that allows for flexibility to deploy the applications that are relevant for your clients needs but one that also has a strong reporting engine as consistent metrics are the key to defining a successful campaign. Also, depending on your client you may want to position a solution that scales to meet the potential demand.

Finally, one of the other hot topics of discussion around marketing and social networking was the concern around communication control. There is uncertainty about how to manage brand messages when deploying social media solutions. As Rob Howard has stated before, conversations matter. Your customers are going to talk about you whether you have a social networking presence or not. There are ways to control communication such as positioning moderated blogs instead of more collaborative applications where the organization is controlling more of the publishing and the user has less control over the brand. But ultimately we have found that transparency can be a very good thing for businesses as it can reveal a face to the brand that might otherwise miss the crucial connection with end users who are in even more control of the messages that they receive.

It appears that social networking applied to business is about to truly enter the mainstream in terms of marketing budget allocations as the consumers have spoken and shown that they are interested in this style of collaboration. The challenge for the marketers is to develop engaging campaigns that compliment the daily activities of users. One thing is for certain though it is going to be a fun ride!

GDC 2008 – Expo Day 1

GDC2008The 2008 Game Developer Conference has been a great conference so far. Most of the major industry players are here. Microsoft, Sony, Electronic Arts, Disney, Ubisoft, Activison and a host others. After the first few days of the conference focused on a number of sessions and events today marked the beginning of the Expo portion of the conference.

The technology that was on display was cutting edge and amazing. From motion capture demonstrations to the latest in animation technology including demonstrations by Natural Motion of their Dynamic Motion Synthesis Euphoria product which will be big role in the upcoming Star Wars: The Force Unleashed and Grand Theft Auto IV. To a host of demonstrations from organizations that are looking to take gaming to the next level. From brain wave centric gaming to you as the controller the evolution of gaming is close at hand.

G4 and the X-Play team are here broadcasting as well as Larry “Major Nelson” Hyrb. This has been a very informative event thus far and I look forward to tomorrows sessions, hitting the expo floor again and meeting with the EA team.

There will be more photos posted in the photo gallery soon.

Me with a Big Daddy from Bioshock
Tom Edwards with Big Daddy from Bioshock - Blog

GDC 2008

GDC2008I am in transit to San Francisco to attend the Game Developers Conference 2008.

I look forward to the numerous sessions and networking as well as all of the latest and greatest gaming demonstrations during the expo portion of the conference.

On Wednesday I will begin my blog coverage of GDC 2008 as that is when the Expo gets underway.

On deck is an interview with Larry “Major Nelson” Hyrb discussing his thoughts about the impact of Social Networking and gaming as well as insight into the keys to success of his blog.

Nike Super Bowl Event

Tonight was the Nike Super Bowl Event and it was the highlight of the trip thus far. A special thanks to BK for the invite and introduction to AD that made the trip for me. Basically any athlete that is associated with Nike Football or will be associated with Nike Football was at this particular event along with Nike corporate as well as a few of our friends from Microsoft.

The list was impressive: Adrian Peterson, Ben Roethlisberger, Jim Kelly, Warrick Dunn, Desmond Howard, and T.J. Houshmanzada to name a few. Others in attendance, Alice Cooper and Cowboy Troy.

When not focusing on business I spent time talking to Sooner Alumni and current Chicago Bear JD Runnels and current OU TE Joe John Finley and of course with Adrian Peterson. For those that don’t know me I bleed crimson and cream and the opportunity to meet one of the greatest Sooner running backs of all time was worth the trip.

Tom Edwards with Adrian Peterson - 640

Golf with The Gridiron Greats

Besides Madden Bowl XIV yesterday it was day two of assisting the Gridiron Greats cause. The morning brought a very moving press conference with 50 Gridiron Greats, 35 of which are Hall of Fame players. They gave moving testimony as Mike Ditka, Gale Sayers, Daryl “Moose” Johnston, and Michael Irvin all spoke about why this means so much to so many former players.

Later in the day brought the Gridiron Greats Golf event where the grand prize was a pair of Super Bowl XLII tickets. During the awards ceremony I had the priviledge to speak with Mike Ditka, Jim Marshall, and Jan Stenerud about their thoughts around the current situation facing those players left to fend for themselves.

This has been a great experience in that the passion that these men feel for this issue really comes through in their words. There are times when tears begin to gather and emotions start running high. These men, especially the older players paved the way and made the game what it is today. They gave their bodies and did not receive the generous salaries of today’s players. It is amazing how much this organization has accomplished in just one short year. It will be interesting to see where this goes.

Mike Ditka
Ditka 2 - 640

Jan Stenerud
Jan Stenerud - 640

Madden Bowl XIV

Madden Bowl - XIVTonight was the invite only Madden Bowl XIV put on by the Electronic Arts Tiburon team. It was a great event. A number of NFL stars squared off to see who would be the Madden Bowl XIV champ. Kellen Winslow Jr., Willis McGahee, Marshawn Lynch, Chad “Ocho Cinco” Johnson, Jason Whitten and others all virtually took the field to see who would win the coveted Madden Bowl trophy.

After a few rounds the finals came down to Willis McGahee and Marshawn Lynch. McGahee took home the coveted Madden Trophy 43-7.

The event was being blogged live by Will “Raczilla” Kinsler, Madden community manager.

Will Kinsler - 640

Also, It was great to hang out with Mike “MJ” Johnson (Below) and Reg Hamlett of EA Sports and all of their associates during the event.

Tom Edwards - MJ

Super Bowl XLII

gridironIt has been confirmed that I will be going to Arizona for a week of events for Super Bowl XLII.

I will be supporting the Gridiron Greats assistance fund. The fund was created by Mike Ditka, Willie Davis, Harry Carson, Gale Sayers and others. The fund benefits retired players in need.

The Super Bowl XLII events will bring together the largest gathering of NFL legends and Hall of Famers to date. Some of the attendees will include the likes of Earl Campbell, Barry Sanders, Lawrence Taylor, Marshall Faulk, Gale Sayers and over 50 others. This is a great cause and we wanted to provide support by offering our products and services.

The week will be filled with events which will include Mike Ditka’s Gridiron Greats dinner of champions, Gridiron Greats Golf Event, Celebrity Poker Event and a Gridiron Greats Super Jam and I will bring you blog coverage from the various events as present and past NFL players blog about the events on our platform.

In addition to the Gridiron Greats there will be the NFL Experience theme events,  an invite to a Nike Event and an invite to EA’s Madden Bowl (Thanks MJ) that will also be on the agenda.

It should be a great week!

GDC 2008

GDC2008I confirmed today that I will be attending the 2008 Game Developer Conference February 18-22 in San Francisco.

I am very excited about attending as outside of the networking and expo portion the key areas that I am interested in are the business and management topics of “Make the Community Part of Halo” and advertising and games.

The “Make the Community Part of Halo” discussions are very key as it talks about the bungie.net experience and how they worked to make community an integral part of the game itself.

I have worked with Microsoft Game Studios, Ensemble Studios and of course Electronic Arts on the Skate and NFS ProStreet titles fall along the same lines. So if you are attending the event let me know and we will schedule some time to sync during the conference.

Mike Ditka’s Dinner of Champions

Today kicked off a series of events here in Scottsdale, Arizona. I am here to support the Gridiron Greats throughout the week for various events. Tonight kicked off with Mike Ditka’s Dinner of Champions. With over 50 NFL legends in attendance this was one of the largest gatherings of NFL HOF players all to support a very worthy cause.

During the event I served as the blogging admin for http://blog.gridirongreats.org and assisted various NFL legends including Gale Sayers, Mel Renfro, and Tim Harris as well as other NFL players such as Daryl “Moose” Johnston, Andre Reed, and Kyle Turley discuss their thoughts about the current issues facing retired NFL players today.

Mike Ditka
Tom Edwards - Mike Ditka - 640

Gale Sayers
Tom Edwards - Gale Sayers - 640

Daryl “Moose” Johnston
Tom Edwards - Daryl Moose Johnston - 640

CES 2008 In Closing

It is great to be back in Dallas! CES 2008 was a great event. From the Bill Gates hilarious “last day video” to all of the robots, gadgets and celebrities. CES is a definite must attend event for any tech/gadget lover.

Being the avid gamer that I am I was disappointed that there was not a larger presence from the gaming industry on hand for the event. The show was dominated by Home and Audio products. There was a “gaming showcase” area but it was mainly filled with resellers and start-ups. There was not a lot to be seen. Granted CES occurs after E3 but it would have been nice to have more of a presence. The only major studio that I saw was Activision and they had a very small presence at the event.

One of the most impressive sites of the show was a “life size” version of the Autobot Bumblebee on the showroom floor. The level of detail and the scale of the piece definitely made you take notice.

Tom Edwards with Bumblebee

The only issue if you can call it one is that you definitely notice that there are 130,000 people in a confined space. There are times when you are pretty packed into a small space all vying for a glimpse of the latest and greatest but you have time to see all that you want to see.

Until Next year… Viva Las Vegas… Thank you… Thank you very much!!!

Tom Edwards with Elvis

CES Day 3

Coming to you live from Las Vegas at CES 2008. Today was another good day. After some early meetings with the Microsoft Vista team and the High Tech team it was on to the convention floor for additional networking.

There were 35 football fields worth of booths and exhibits. There was a very large focus on Audio and Home Theater with some of the best booth experiences coming from Panasonic, Samsung, LG and Sharp. Others went for sheer size…. Sony, Microsoft, Intel and HP all had significant space dedicated to them. There were some truly amazing products and innovations. LG had the thinnest flat screen television that I have ever seen and the war between Blu-Ray and HD-DVD was being waged on the showroom floor. I will be posting a number of photos from the event in the photo gallery soon.

There was a lot to see as business was conducted on the show floor. I also had the opportunity to meet up with Larry “Major Nelson” Hyrb today as well as we discussed next steps regarding his blog. It is always great to talk to Larry. Be sure to check out his blog and podcast. He is the insider for all things Xbox.

Tomorrow will be my last day at the event and it will be the final push through the crowds of people and booths. It has been a great event so far and I look forward to talking to my targeted list of booths to close out the event.

Me with Larry “Major Nelson” Hyrb at CES 2008
Tom Edwards with MajorNelson

CES Day 2

Hello from Las Vegas. Today was another eventful day in Las Vegas. For most of the day I met again with the Microsoft High Tech Sales teams. Later in the day we did hit the expo floor here in the Venetian. The Panasonic “life wall” presentation was the most impressive of the day.

About 10% of the expo resides in the venetian but it was still as large of an expo as most standard conferences. There were all types of devices from Robots to data storage to replica Halo 3 plasma rifles. It was good to network and to see all of the great items. I have to say though there has been a serious lack of swag thus far. Of course with 130,000 attendees the goodies are few and far between.

Tomorrow we will hit the main expo hall. I will meet with Major Nelson as well as some other pre-arranged meetings. It should be a great day!!!

CES Day 1

Coming to you live from the Palazzo in Las Vegas… Day one is now in the books. Registration, networking and Rock Band were the orders of the day.

The focus of today was to meet with all of the Microsoft Sales reps that service the High Tech industry (~125 in attendance). After watching Bill Gates final keynote speech it was on to the Rock Band rock off. For those of you that don’t know Rock Band think Guitar Hero with drums and karaoke. We were to recruit members from the Microsoft to join our band and me and 3 Microsoftees made it to the finals. We put up the highest score of the night in the final during our set but ultimately lost the title (and the custom Zune prizes) to a team of seasoned Rock Band veterans. It was still a lot of fun though!

Tomorrow will be more networking with the Microsoft teams and then on to the CES expo hall as well as a meeting with Larry “Major Nelson” Hyrb of the Xbox team.

So far the conference has gotten off to a good start. Below is a pic of our “band” that’s me with the glasses on lead guitar :P.

Tom Edwards - CES 2008 Rock Band Battle - 1

Community ROI

Changes have been in the works over the past few years, dramatic changes and challenges are beginning to have an effect on traditional business. You look at software as a service (SaaS), service oriented architecture, and especially Web 2.0 and how organizations are trying to define new strategies. From my perspective, I focus a lot of time around discussing Web 2.0 and the value to traditional business. 

Some of the common questions that are raised are: how do I calculate ROI around community? What are the contributing factors? How do I know that it is truly beneficial for me to have a community vs. not having one? The most common mistake when calculating ROI around community is to focus solely on the activity of the community. Things like unique visitors, page views, session time, community click throughs, read-to-post ratios, are all very useful in defining the health of a community, but they alone do not translate into a tangible business value that you can hang your hat on. When reviewing ROI you have to look at economic indicators such as the incremental value of the community and conversion rates.

Incremental Value is the difference between the value created by a business with an online community and the estimated value that the business would generate in the absence of community. There are a few guidelines that serve as baseline factors when calculating ROI. Research shows that Community members make up only 5% of the overall customer base, but this group accounts for 30% of the purchases and average transaction size is twice as large for community members as for non-community members. One of the biggest factors in calculating Incremental value is the referral factor. Community members are twice as likely to refer others to the site and the retention rates are 50% longer for community members than for non-community members.

With that in mind I began the process of creating a formula that took into consideration variables such as Advertising Dollars, Potential Market, Current Market Over Time and Direct and Indirect Growth to both Community and Non-community Members as well as accounting for retention and Word of Mouth. The end result is the following:

(A+(Nt/M) (b)) (M-Nt) = Community Member
(A’+(Nt‘/M’) (b’)) (M’-Nt‘) = Non-Community Member

Here are the variables
A= Advertising Dollars
M=Potential Market
Nt=Current Market over time
b= Direct Growth + Indirect Growth (CMs)
b’= Direct Growth + Indirect Growth (NCM)
r = Retention = 10% or .1
w= Word of Mouth Referral = 5% or .05
c= Content = 5% or .05

b = referral + 2(.005) = r + 0.0115
b’ = referral + (.005) = r + 0.01/2

So with this in mind you can look at this practical example:

Nt/M (M-Nt)

Nt= 10,000
M= 1,000,000

10,000/1,000,000 (b) (1,000,000 – 10,000)
b/10 (990,000)                                           

b=.1 + 2(.05) + .05 = .25                             b= r + 2w + c
b’= .1/2 + .05 = .1                                       b’ = r/2 + w

CM (10K, 1,000K) = (.25)(99,000) + 10,000 = 34,750
NCM (10K, 1,000K) = .1(99,000) + 10,000 = 19,900

Thus based on the criteria referenced above, having a community will yield a 74% increase over time as compared to not having a community based on the sample size.

In future posts I will look at another example of ROI calculation based on the average value of a Non-Community Member compared to the value of a Community Member. This will focus on monetizing the community and assumes a product based community. This requires an understanding of the average transaction per customer, total customers (projected or actual), potential market and the current conversion rates of the product. I will also review how Subject Matter Experts and Word of Mouth is calculated to come up with the 5% referenced above.

 

 

Viral Marketing & SMO

Viral Marketing is now one of the most powerful ways to market online. The key to viral success comes down to interruption vs. invitation. Traditional media such as television has the potential to reach hundreds of millions but the message may not resonate or be clearly discerned by the prospective target audience due to the “noise” and passive positioning associated with this type of delivery. The beauty of viral messaging is that it has a much better chance to get the users attention as the message is either coming from a trusted source, a recommendation, or meets the search criteria defined by the user.  Also, this type of message is available on-demand which gives the user ultimate control over when and where consumption occurs.

One viral aspect that is getting a lot of attention is online video. If you are reading this you have more than likely viewed a user created video on YouTube or some other site and you are not alone.  Online video is beginning to garner more attention from average viewers with 4% of people over the age of 18 watching videos daily and another 14% watching at least once a week. Research shows more organizations will be shifting marketing dollars to producing and positioning online videos. The reason for the shift is that video ads show a propensity to generate higher ad interaction and longer ad viewing (2/3 of the way through on average) this in turn leads to higher click-through rates.

So as an organization you may be thinking about focusing on online video or maybe you are looking to tie into user generated content and incorporate your advertising. If so, you need to focus on a few key factors. As with any type of marketing activity consistency is the key. Ensure that you are intrinsically linked to your brand, your video should require online interactivity and it needs to have synergy with offline marketing material. The other key factor revolves around the concept of Social Media Optimization or SMO.

SMO is the process of optimizing your online media presence by becoming more visible through searches within online communities and community web sites. The concept of SMO is to increase the chances of your video being distributed more widely through community search engines. This is very important as this is the key driver for this type of viral strategy.

As you consider your viral strategy it may become clear that you need a solid community presence associated with your brand. This is where branded community offerings can be applicable. Integrated platform (Blogs, Forums, File, Photo Galleries, Video & Podcast support, RSS) that streamline the positioning of an online community. Let me know if we can assist you with your community or viral marketing needs. We would be more than happy to assist. Feel free to contact me with questions at tedwards@blackfin360.com