Tag Archives: Data Design

MWC 2017 – Data Design Speaking Recap

What a great show! Mobile World Congress is when the tech world converges on Barcelona, Spain to discuss the ever expanding domain of mobile. I was excited to attend this years event for three reasons: speaking engagement, conducting tours for media and live streaming on behalf of Epsilon. This post will focus on a comprehensive recap of my panel discussion and pre-session approach.

SPEAKING – I had the opportunity to speak at the Modern Marketing Summit event at Mobile World Congress with the CMO of Aston Martin. The main topic was discussing where he could place bets on emerging tech in the near future. I wanted to put more rigor around the discussion and spent time ahead of the session diving into our proprietary data assets to uncover hidden truths about Aston Martin drivers as the basis for recommendations on where to invest for the future.

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One of the teams I lead is called Data Design. We take unstructured data from a given category such as automotive and apply machine learning to process conversation among owners and map key perceptions, occasions and attributes as well as personality. Machine learning directs our quantitative research and then we overlay some of the worlds largest proprietary data assets to map category perceptions and behavior among Aston Martin drivers.

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This approach proved impactful as the foundation based on data design allowed for differentiation of opinion through insights that allowed a more seamless transition to discuss the intersection of emerging technology and new behavioral signals that will continue to empower consumers.

I begin mapping future state strategy through the lens of Connection, Cognition & Immersion. 

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CONNECTION – Trends and technology that connect us, this can include voice based and conversational experiences such as chatbots. Here are previous posts on Connection.

COGNITION – All facets of artificial intelligence such as Machine Learning, Deep Learning, Neural Networks. Here is a previous post on AI.

IMMERSION – Full sensing and immersive experiences, Virtual, Augmented, Mixed, Merged reality, all of these will have an impact in the near future, and possibly shift entertainment from the back seat to the front. Here are previous Immersion posts

Once I outlined each of the components of the Connection, Cognition & Immersion framework I then recommended that he first begin by laying a foundational data designed strategy to prepare for the pending intelligence revolution.

The Intelligence Revolution will incorporate both reactive and predictive elements in anticipation of the rise of the Proxy Web & System based journeys. All of this is built on a foundation of data + decisioning and will transcend individual technologies.

Here is additional context about the four components of the intelligence revolution:

REACTIVE DATA SETS – Today most consumer centric marketing is based on reactive data. For this panel I began with machine learning based AI to map the psychographics of the Aston Martin user.

PREDICTIVE – Next you will see the rise of predictive algorithms and API’s. This is where you see the combination of reactive datasets and regression analysis and modeling to build towards predictive experiences.

PROXY WEB – This is essential for the most important point to consider which will be the time very soon when the consumer may not be at the center of marketing. The Proxy web is where bots or other intelligent systems will drive predictive discovery driven by vertical and horizontal algorithms. Where the bots become the new DSP’s and IOT based sensors and intelligent environments become the new DMP’s.

SYSTEM BASED JOURNEYS – That will lead to a new type of consumer journey, except this time it is the addition of system based journeys that provide both predictive elements, but also overlay situational awareness across an intelligent environment.

More detail to come on the topic of the Intelligence revolution in a future post.

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In The News: Ad Age Data Design & Alexa

I was recently interviewed by Ad Age discussing the efforts of my data design team and our work with Amazon and the Alexa Skills Kit.

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When I first joined the Epsilon agency team I wanted to bridge traditional brand planning, strategy and data science to uniquely assess all of our data sources and build recommendations that leverage the right data to assist planning, strategy development and data-driven insights to support strategy and creative.

Now the agency data design group is comprised of 3 core components: 1) Mapping the data landscape 2) Storytelling through data 3) Consulting & training. My goal with this team is align intelligence from the data, regardless of source, that will inform how we communicate and message with consumers as technology and behaviors evolve and most importantly drive performance.

There are three primary areas of focus for the team:

1) Proprietary data sources & methodologies e.g. Leveraging Epsilon’s structured data

2) Unstructured data sources & methodologies e.g. Finding previously invisible insights by applying machine learning & artificial intelligence to unstructured category data

3) New data sources & methodologies e.g. Uncover new types of data sets that we call affective datasets and how it will impact and reshape how we connect across the consumer journey

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Unstructured and New Data sources combined with Epsilon’s proprietary data began to accelerate our processing and analysis capabilities to uncover consumer truths with unstructured data to further fuel our agency’s strategic storytelling and data driven creative leading to an evolution of brand planning.

For the past 12 months my data design team has focused on aligning emerging artificial intelligence systems and algorithms with our structured data assets to combine all of the following elements.

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Data Design is the bridge between planning and bleeding edge tools like cognitive computing, artificial intelligence and natural language processing. Ad Age highlighted our approach with Amazon and how we leverage machine learning on amazon.com down to the product SKU level to further inform communication and engagement strategy as well as our team being one of the early adopters of the Alexa Skills Kit (ASK).

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Here is an example of data design concepts in action.

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C-Suite TV Executive Perspectives

I recently had the pleasure of sitting down with Jeffrey Hayzlett of C-Suite TV to kick off season 7 of Executive Perspectives. We discussed digital disruption, conversational experiences, artificial intelligence and best practices for leveraging data to connect with consumers.

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