I recently had the opportunity to speak to an amazing Indian audience during the 2020 CX Digital Summit. I delivered an updated version of the Innovation To Reality Keynote focusing on CX and how consumer behavior drives engagement.
The talk focused on the impact of Gen Z consumer behavior and their expectations tied to the camera as a bridge to intelligence. Then, we discussed what I consider the five levels of autonomy and how CX experiences will evolve at each stage. Finally, we dive into the behavioral drivers that will create the shift from mobile being the primary way we interact with technology to our environment adapting to us.
It’s fun to deliver keynotes at 1 am! It’s worth the lack of sleep to engage with audiences across the globe!
Futurithmic – ( Podcast Interview) – Experiential Computing, 5G, AI & more. Tech titan Tom Edwards of BlackFin360 talks about how the blurring of the lines between technology and culture is only going to grow as AI, AR, and 5G become embedded in our physical spaces to replace our smartphones.
Connecting the dots of the technology of today with the future of tomorrow. Here are the timestamps for key topics discussed.
1:38 – Tech Titan Advocacy Award 2:01 – Experience Driven Culture 2:55 – Shift Towards Multi-modal & Enhancing Mobility 4:05 – Ambient Computing 4:50 – GenZs Impact on Emerging Technology 5:50 – Expectations of Technology & Adoption of AI 8:05 – Virtual Assistant as a Preference Center, Rise of the Proxy Web 10:15 – Consumer Choice vs. Ease & Convenience 11:30 – Smart Glasses Adoption 13:00 – Benefits of 5G Connectivity 15:15 – Use cases for combining 5G + AI + AR = Proxy Twin Hypothesis 17:45 – Volumetric Capture 19:40 – 5G & Artificial Intelligence = Edge Computing & Edge Analytics 23:40 – 3 Types of AI 24:30 – Intelligence Augmentation & Predictive Decisioning 26:30 – The Future… Privacy, Presence, Commerce, Enhancing Experiences 29:15 – Gaming, Esports, & Technology Adoption, Interaction Economy
I recently had the privilege to deliver the Evolution of Experience keynote during the 2018 Amazon Alexa Voice Summit in Newark, NJ.
For this event, I tailored the Evolution of Experience, E^3 talk tied to Empower, Exponential and Enhanced to focus on the voice ecosystem, the camera as a platform, multi-modal, and how artificial intelligence and the Pixar Theory is the key to understanding the proxy web.
Alexa Voice Summit
Alexa Voice Summit
Alexa Voice Summit
During the event, I also had the opportunity to sit down with the Amazon Alexa Community Evangelist team during their live Twitch stream. We discussed the ever-evolving role of voice-based experiences, war stories, thoughts on finding voice talent, the importance of data, strategy & analytics to enhance longer-term skill engagement and much more.
Also, I have recorded a podcast with the AI Today team that will debut in early August diving deeper into these topics and more. Stay tuned!
I had the privilege of presenting to the Dr. Pepper Snapple Group marketing organization today via a Keynote format on the topics of data & the evolution of experience during their Media Masters event.
The first half of the hour-long talk explored how Epsilon Agency approaches data and data design. Highlighting our work with structured data, our view on the alignment of actioning of data through mapping attributes to dimensions and then highlighting multiple case studies tied to our unstructured data work and machine learning approach.
Then the presentation shifted into the full Evolution of Experience, E^3 talk tied to Empower, Exponential and Enhance and discussed how we will evolve from us inputting into technology, to our environment adapting to us.
Empower is looking at how accessibility to mobile technology has led to consumers being empowered to create, amplify and influence across generations.
Exponential is all about acceleration through intelligent systems. This looks at the rise of virtual assistants and the ability to predict consumer needs and ultimately become a proxy for the individual that will forever alter the path to purchase.
Enhanced is all about the bridging of physical and digital and how immersive computing, AR, VR, computer vision will make the user’s camera intelligent and forever changing the retail experience.
The talk ends with an explanation of how we will evolve from a mobile-centric world to the new normal of voice, vision and touch experiences powered by AI including a date when it will all converge.
It was a great crowd and I really enjoyed the hour with such a highly engaged and interactive group.
If you are interested in having Tom speak at your event please contact here.